Tourist vs regular prepaid — when to switch
Apr 30, 2026Silom · Experience date Dec 26, 2025
Tourist SIM (30-day validity): best for stays under 60 days. Regular AIS/TrueMove H prepaid (monthly top-up, no expiry): better for stays 2+ months — cheaper per GB and you keep the same Thai number. Switching to regular prepaid: visit an AIS shop, bring passport. 30GB data for 299 THB/month. Regular prepaid also gets better international roaming rates and can be used for Thai bank account SMS verification — important for banking setup.
Number porting in Thailand — keep your number, switch operator
Apr 27, 2026Phra Khanong · Experience date Dec 29, 2025
Mobile Number Portability (MNP) allows switching operators while keeping your Thai number. Process: visit new operator store with ID and current SIM. Takes 1 business day. Useful if you started with DTAC and want to switch to AIS for better coverage. Note: pending payments must be cleared on current account before porting. Tourist SIM numbers cannot be ported — you must have a registered (non-tourist) SIM to use number porting.
Contributor: Emma Larsson VoIP and internet calls in Thailand — no blocking
Apr 25, 2026On Nut · Experience date Dec 23, 2025
Good news: Thailand does not block VoIP calls. WhatsApp, Telegram, Signal, FaceTime, Zoom, Google Meet — all work perfectly on Thai SIMs without any VPN. This is very different from Turkey or China. Make calls freely. VPN is unnecessary for VoIP in Bangkok. Many expats drop their home SIM entirely and use WhatsApp calling for international calls — costs nothing beyond data.
Contributor: Amira Hassan Coverage in Bangkok's MRT and BTS stations underground
Apr 24, 2026Ari · Experience date Mar 17, 2026
AIS has the best underground MRT coverage — signal maintained in most stations on the Blue Line (MRT) and even in tunnels between stations in some sections. BTS Skytrain is elevated so signal is strong for all operators. TrueMove H is close to AIS underground. DTAC has the most gaps on the MRT underground sections. For daily MRT commuters: AIS or TrueMove H. For BTS commuters: any operator works.
DTAC tourist SIM — best budget option for light users
Apr 15, 2026Sukhumvit · Experience date Apr 18, 2026
DTAC's tourist SIM at 199 THB is the cheapest option for visitors who mainly use WhatsApp and maps. 8GB data, valid 30 days. Available at DTAC shops and some 7-Elevens. Caveat: DTAC was merged into TrueMove H in 2023 (NTPC merger) — the brand still operates but network investment is shifting to TrueMove H. Long term, TrueMove H is better bet; DTAC is fine for short stays on a budget.
True Move Unlimited is the best value if you don't need top-tier speed
Apr 10, 2026City-wide · Experience date Apr 3, 2026
True Move's 399 THB/month unlimited plan throttles to 1Mbps after the daily high-speed quota but 1Mbps is enough for messaging and maps. For video calls and heavy streaming you need the 599 THB tier. Both plans include unlimited calls to Thai numbers. True's coverage in Chatuchak, Lat Phrao, and outer Bangkok is better than AIS in my experience.
AIS vs TrueMove H customer service — English support availability
Apr 6, 2026Ari · Experience date Mar 17, 2026
Both AIS and TrueMove H have English-language customer support. AIS call center: 1175 (English option available). TrueMove H: 1242 (English option). In-store service: service centers in Siam Paragon, Central World, and Terminal 21 have English-speaking staff. The AIS app chat support is more responsive than TrueMove H for English queries. For complex issues like SIM replacement or plan changes: go in-person to a service center with your passport.